Last year, many of you participated in our Mortgage Broker Survey in which we solicited your opinions about how we do business and the services and products that we offer. One of the items you requested was direct access to the ING MBS Broker services area. You also said that you'd like to be able to deal consistently with the same individuals in order to simplify the process of 'doing a deal' with us.

Effective immediately, we are pleased to introduce ING MBS Regional Broker Service Teams.

Each Broker Region across Canada has been provided with it's own dedicated team of Mortgage Broker Specialists. These individuals are knowledgeable in the MBS underwriting process and can provide you with specific information on the status of your pending deals. Most importantly, you'll always be dealing with the same team of specialists who will get to know you and your business.

To contact your Regional Broker Service Team, just call ING Mortgage Broker Services at 1‑800‑574‑5629. Based on your location, your call will be directed automatically to one of the specialists on your team.

We are confident that this new Regional Service Team structure will make doing business with ING MBS simpler than ever before!

Once again, to contact your dedicated Mortgage Broker Specialists, call 1‑800‑574‑5629.