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ING Mortgage Broker Services is currently experiencing service delays due to high business volumes and Lenderbase (Morty)
system outages. We are now installing our improved mortgage workflow system and our web site to better service you and your
clients. During this period we are diligently monitoring our service levels to ensure your mortgage files are processed daily
and all mortgage loans are funded on their respective closing dates.
In an effort to control the flow of inquiries and provide you with the most current status of your file in a timely manner,
we request that you contact us using our toll free line or our email address:
All inquiries will be answered within 8 business hours of receipt. For inquiries on all mortgage closings within 5 days and
financing conditions, we will respond within 4 business hours. Please ensure you quote the mortgage file # and your phone
# and/or email address so that we can contact you concerning the status of your mortgage file.
ING Mortgage Broker Services sincerely appreciates your patience and your business during this period.
Basil Bell
President & CEO
ING Mortgage Broker Services
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